1. PARTIES
The valid addresses, phone numbers, and email addresses of the parties are as follows:
| SELLER INFORMATION | |
|---|---|
| Name/Company Name | [sellername] |
| Address | [selleraddress] |
| Phone | [sellerphone] |
| [selleremail] |
| BUYER INFORMATION | |
|---|---|
| Name | [buyername] |
| Address | [buyeraddress] |
| Phone | [buyerphone] |
| [buyeremail] |
2. SUBJECT AND SCOPE OF THE CONTRACT
2.1 The subject of this contract is to define the rights and obligations of the parties in accordance with the provisions of the Law and the Regulation on Distance Contracts regarding the sale and delivery of goods or services that the BUYER electronically ordered from the website www.shopinext.com (“Website”) owned by SHOPINEXT ELECTRONIC COMMERCE AND INFORMATION SERVICES INC. (“SHOPINEXT/Service Provider”) from the SELLER. The goods or services shall have the qualities specified in the contract.
2.2 The conclusion of this contract does not prevent the performance of the Virtual Store, Seller, and Listing Agreement made between the SELLER and SHOPINEXT. The parties acknowledge and declare that SHOPINEXT is not a party to the sale of the goods or services subject to this contract and that it has no responsibility or commitment regarding the parties fulfilling their obligations under this contract.
2.3 The BUYER acknowledges and declares that they have been clearly and fully informed by the SELLER about the seller’s name, title, full address, phone, and other contact information, the basic characteristics of the goods or services subject to sale, the sales price including taxes, the payment method, and all necessary pre-sale information such as the right of withdrawal and how to exercise this right, and that they confirmed this information electronically and placed the order accordingly.
3. INFORMATION ON GOODS AND SERVICES SUBJECT TO THE CONTRACT
| Product/Service | Unit Price | Quantity | Total |
|---|---|---|---|
| [cart] | |||
| Details | |
|---|---|
| Seller’s Name/Company | [sellername] |
| Payment Method | [paymentmethod] |
| Total Amount Including Shipping Fee | [totalamount] |
3.2 The product price is collected from the BUYER by SHOPINEXT on behalf of the SELLER through the online payment system. The BUYER is considered to have paid the SELLER by making the payment to SHOPINEXT.
4. DELIVERY CONDITIONS AND METHOD
4.1 The contract becomes effective once the BUYER approves it electronically, and the contract is fulfilled when the goods or services purchased by the BUYER from the SELLER are delivered to the BUYER. The goods will be delivered to the address specified by the BUYER in the order form and in this contract, and to the authorized person(s) specified.
4.2 The BUYER acknowledges that they have received the goods/services in accordance with the procedure by accepting delivery at the address specified in the order form and in this contract, either personally or by a person present at the address at the time of delivery, and that SHOPINEXT bears no responsibility in this regard.
4.3 Unless otherwise stated, the delivery costs of the ordered goods/services are always borne by the SELLER. If the SELLER has declared on the website that the delivery costs will not be covered by them, the delivery costs will be borne by the BUYER.
4.4 Delivery of the goods shall be made within the promised time after payment (7 business days). The SELLER shall deliver personalized or custom-made goods or services within 7 business days from the order date, except in cases where the performance of the order becomes impossible.
4.5 If the BUYER does not make the payment or the payment is canceled in the bank records, the SELLER is relieved of the obligation to deliver the goods or services.
4.6 If the BUYER cancels the order after the goods have been handed over to the shipping company but before the goods are received by the BUYER, the shipping cost is the responsibility of the BUYER.
4.7 If the performance of the goods or services subject to the order becomes impossible, the SELLER shall notify the BUYER within 3 days from becoming aware of the situation, and refund all payments, including delivery costs if any, within 14 days at the latest from the date of notification.
5. BUYER'S RIGHTS AND OBLIGATIONS
5.1 The BUYER declares that they have read and understood the pre-information uploaded by the SELLER on the website regarding the basic characteristics of the goods or services subject to this contract, the sales price, the payment method, and the delivery and shipping costs, and that they have confirmed this information electronically.
5.2 The BUYER, in their capacity as a consumer, can always reach SHOPINEXT by using the SELLER's contact details provided above and/or the contact section on the website to submit their demands and complaints.
5.3 By confirming this Contract and the Pre-Information Form electronically, the BUYER acknowledges that they have correctly and completely received the information specified in Article 3.1 of this Contract prior to the conclusion of the distance sales contract. If the goods or services subject to the contract are visibly damaged or defective (e.g., damaged, broken, or packaging torn) at the time of delivery, and the BUYER still accepts them from the shipping company, the responsibility lies entirely with the BUYER.
5.4 If the BUYER's credit card, which was used to pay for the goods or services, is unlawfully or wrongfully used by unauthorized persons after the delivery, through no fault of the BUYER, and the bank or financial institution does not pay the SELLER for the goods or services, the BUYER is obliged to return the goods or services to the SELLER within 3 days, provided that they have been delivered. In this case, the delivery costs are borne by the BUYER.
6. SELLER'S RIGHTS AND OBLIGATIONS
6.1 The SELLER is responsible for delivering the goods or services subject to this contract to the BUYER in accordance with consumer legislation, in good condition, complete, in line with the specifications stated in the order, and with any warranty documents and user manuals, if applicable.
6.2 If the SELLER is unable to deliver the goods or services within the agreed time due to force majeure or extraordinary circumstances that prevent delivery, the SELLER is obliged to notify the BUYER within 3 (three) days of becoming aware of the situation.
6.3 If the goods or services subject to the contract are to be delivered to someone other than the BUYER at the BUYER's request, the SELLER cannot be held responsible if the designated person refuses to accept the delivery.
6.4 The SELLER acknowledges and declares that they are solely responsible for any claims made by the BUYER due to the improper fulfillment of the obligations stated above, and that they will not hold SHOPINEXT responsible in any way.
7. RIGHT OF WITHDRAWAL
7.1 The BUYER may exercise their right of withdrawal within 14 (fourteen) days without incurring any legal or criminal liability and without providing any justification, starting from the date of delivery in the case of goods, or from the date of purchase in the case of services. The BUYER may also exercise their right of withdrawal at any time before the delivery of the goods.
7.2 The BUYER may exercise the right of withdrawal after the product is delivered by using the return form sent by SHOPINEXT in the delivery email. The BUYER must complete the return form in the email, obtain the SELLER's return address, and return the goods within 2 (two) business days from the date of exercising the right of withdrawal. The goods, along with the invoice (if any), packaging, standard accessories (if any), and any other items provided as gifts with the goods must be returned in full and undamaged. The BUYER is not liable for any changes or deterioration that occur within the withdrawal period as long as the goods are used in accordance with their operation, technical specifications, and usage instructions.
7.3 If the BUYER returns the goods using the shipping company contracted by SHOPINEXT, as specified in the Pre-Information Form, the return shipping cost is borne by the SELLER. If the BUYER returns the goods using a different shipping company than the one contracted by SHOPINEXT, the return shipping cost and any damages that occur during the shipping process are the responsibility of the BUYER.
7.4 Within 14 (fourteen) days of the BUYER exercising the right of withdrawal (provided the goods are returned via the shipping company designated by SHOPINEXT), all payments made by the BUYER to the SELLER or SHOPINEXT for the relevant goods or services will be refunded to the BUYER using the same payment method and without incurring any costs or obligations to the consumer, in one single transaction.
7.5 As SHOPINEXT is not a party to this Contract, the BUYER does not have the right of withdrawal against SHOPINEXT and cannot request a refund or product exchange from SHOPINEXT. The BUYER acknowledges that the SELLER is solely responsible for handling all claims.
8. CIRCUMSTANCES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
8.1 According to the Regulation on Distance Contracts, which was enacted by the Ministry of Customs and Trade on 27.11.2014, the BUYER cannot exercise the right of withdrawal in the following cases:
- Contracts related to goods or services whose price fluctuates based on changes in financial markets and are beyond the control of the Seller (such as products in the jewelry, gold, and silver categories);
- Contracts for goods that are prepared based on the BUYER's wishes or clearly personalized needs, that are not suitable for return by their nature, or that are likely to deteriorate quickly or have an expiration date;
- Contracts for goods that are delivered with protective elements (such as packaging, tape, seals) that are opened after delivery, making the return unsuitable for health or hygiene reasons;
- Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature;
- Contracts for books, audio or video recordings, software programs, and computer consumables that are provided on a tangible medium, if the packaging, tape, seal, or protective elements have been opened by the BUYER;
- Contracts for the delivery of periodicals such as newspapers and magazines, except for those provided under a subscription agreement;
- Contracts for services related to accommodation, transportation of goods, car rentals, food and beverage supply, and leisure activities that must be provided on a specific date or within a specific period;
- Contracts for services related to betting and lotteries;
- Contracts for services that have been initiated with the consumer's approval before the expiration of the right of withdrawal period;
- Contracts for services delivered instantly in electronic form or for intangible goods delivered to the consumer instantly (such as gift cards, vouchers, and coupons that substitute for cash).
8.2 The right of withdrawal cannot be exercised for goods or services excluded from the scope of the Regulation on Distance Contracts (such as regular deliveries of food, beverages, or other daily consumables to the BUYER's residence, or services related to travel, accommodation, restaurants, and entertainment sectors).
8.3 The cancellation and refund conditions for such goods and services sold in the holiday category are subject to the rules and practices of each SELLER.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
The responsibility for the goods or services sold under the Law and the Regulation on Distance Contracts rests solely with the SELLER. However, BUYERS can submit their complaints about the goods and services they have purchased directly to the SELLERS or through SHOPINEXT. If the complaint is submitted to SHOPINEXT, SHOPINEXT will provide all possible support to resolve the issue. In the event of disputes arising from this Contract, for disputes up to the value announced annually by the Ministry of Customs and Trade, the Provincial or District Consumer Arbitration Committees in the BUYER’s place of residence, where the product was purchased, or where the BUYER resides shall be authorized. For disputes exceeding this value, the Consumer Courts shall have jurisdiction.
10. NOTIFICATIONS AND CONCLUSIVE EVIDENCE
All correspondence between the parties under this Contract, except for mandatory cases stipulated by law, shall be conducted through the membership account on the website or via email. The BUYER acknowledges, declares, and agrees that in any disputes arising from this Contract, the SELLER’s and SHOPINEXT’s official books, commercial records, electronic data stored in their databases and servers, and computer records shall constitute binding, conclusive, and exclusive evidence, and that this article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
11. EFFECTIVENESS
This Contract, consisting of 11 (eleven) articles, has been read and agreed upon by the parties and entered into force on [orderdate] with the BUYER's electronic approval.
1. PARTIES
The valid addresses, phone numbers, and email addresses of the parties are as follows:
| SELLER INFORMATION | |
|---|---|
| Name/Company Name | [sellername] |
| Address | [selleraddress] |
| Phone | [sellerphone] |
| [selleremail] |
| BUYER INFORMATION | |
|---|---|
| Name | [buyername] |
| Address | [buyeraddress] |
| Phone | [buyerphone] |
| [buyeremail] |
2. SUBJECT AND SCOPE OF THE CONTRACT
2.1 The subject of this contract is to define the rights and obligations of the parties in accordance with the provisions of the Law and the Regulation on Distance Contracts regarding the sale and delivery of goods or services that the BUYER electronically ordered from the website www.shopinext.com (“Website”) owned by SHOPINEXT ELECTRONIC COMMERCE AND INFORMATION SERVICES INC. (“SHOPINEXT/Service Provider”) from the SELLER. The goods or services shall have the qualities specified in the contract.
2.2 The conclusion of this contract does not prevent the performance of the Virtual Store, Seller, and Listing Agreement made between the SELLER and SHOPINEXT. The parties acknowledge and declare that SHOPINEXT is not a party to the sale of the goods or services subject to this contract and that it has no responsibility or commitment regarding the parties fulfilling their obligations under this contract.
2.3 The BUYER acknowledges and declares that they have been clearly and fully informed by the SELLER about the seller’s name, title, full address, phone, and other contact information, the basic characteristics of the goods or services subject to sale, the sales price including taxes, the payment method, and all necessary pre-sale information such as the right of withdrawal and how to exercise this right, and that they confirmed this information electronically and placed the order accordingly.
3. INFORMATION ON GOODS AND SERVICES SUBJECT TO THE CONTRACT
| Product/Service | Unit Price | Quantity | Total |
|---|---|---|---|
| Details | |
|---|---|
| Seller’s Name/Company | [sellername] |
| Payment Method | [paymentmethod] |
| Total Amount Including Shipping Fee | [totalamount] |
3.2 The product price is collected from the BUYER by SHOPINEXT on behalf of the SELLER through the online payment system. The BUYER is considered to have paid the SELLER by making the payment to SHOPINEXT.
4. DELIVERY CONDITIONS AND METHOD
4.1 The contract becomes effective once the BUYER approves it electronically, and the contract is fulfilled when the goods or services purchased by the BUYER from the SELLER are delivered to the BUYER. The goods will be delivered to the address specified by the BUYER in the order form and in this contract, and to the authorized person(s) specified.
4.2 The BUYER acknowledges that they have received the goods/services in accordance with the procedure by accepting delivery at the address specified in the order form and in this contract, either personally or by a person present at the address at the time of delivery, and that SHOPINEXT bears no responsibility in this regard.
4.3 Unless otherwise stated, the delivery costs of the ordered goods/services are always borne by the SELLER. If the SELLER has declared on the website that the delivery costs will not be covered by them, the delivery costs will be borne by the BUYER.
4.4 Delivery of the goods shall be made within the promised time after payment (7 business days). The SELLER shall deliver personalized or custom-made goods or services within 7 business days from the order date, except in cases where the performance of the order becomes impossible.
4.5 If the BUYER does not make the payment or the payment is canceled in the bank records, the SELLER is relieved of the obligation to deliver the goods or services.
4.6 If the BUYER cancels the order after the goods have been handed over to the shipping company but before the goods are received by the BUYER, the shipping cost is the responsibility of the BUYER.
4.7 If the performance of the goods or services subject to the order becomes impossible, the SELLER shall notify the BUYER within 3 days from becoming aware of the situation, and refund all payments, including delivery costs if any, within 14 days at the latest from the date of notification.
5. BUYER'S RIGHTS AND OBLIGATIONS
5.1 The BUYER declares that they have read and understood the pre-information uploaded by the SELLER on the website regarding the basic characteristics of the goods or services subject to this contract, the sales price, the payment method, and the delivery and shipping costs, and that they have confirmed this information electronically.
5.2 The BUYER, in their capacity as a consumer, can always reach SHOPINEXT by using the SELLER's contact details provided above and/or the contact section on the website to submit their demands and complaints.
5.3 By confirming this Contract and the Pre-Information Form electronically, the BUYER acknowledges that they have correctly and completely received the information specified in Article 3.1 of this Contract prior to the conclusion of the distance sales contract. If the goods or services subject to the contract are visibly damaged or defective (e.g., damaged, broken, or packaging torn) at the time of delivery, and the BUYER still accepts them from the shipping company, the responsibility lies entirely with the BUYER.
5.4 If the BUYER's credit card, which was used to pay for the goods or services, is unlawfully or wrongfully used by unauthorized persons after the delivery, through no fault of the BUYER, and the bank or financial institution does not pay the SELLER for the goods or services, the BUYER is obliged to return the goods or services to the SELLER within 3 days, provided that they have been delivered. In this case, the delivery costs are borne by the BUYER.
6. SELLER'S RIGHTS AND OBLIGATIONS
6.1 The SELLER is responsible for delivering the goods or services subject to this contract to the BUYER in accordance with consumer legislation, in good condition, complete, in line with the specifications stated in the order, and with any warranty documents and user manuals, if applicable.
6.2 If the SELLER is unable to deliver the goods or services within the agreed time due to force majeure or extraordinary circumstances that prevent delivery, the SELLER is obliged to notify the BUYER within 3 (three) days of becoming aware of the situation.
6.3 If the goods or services subject to the contract are to be delivered to someone other than the BUYER at the BUYER's request, the SELLER cannot be held responsible if the designated person refuses to accept the delivery.
6.4 The SELLER acknowledges and declares that they are solely responsible for any claims made by the BUYER due to the improper fulfillment of the obligations stated above, and that they will not hold SHOPINEXT responsible in any way.
7. RIGHT OF WITHDRAWAL
7.1 The BUYER may exercise their right of withdrawal within 14 (fourteen) days without incurring any legal or criminal liability and without providing any justification, starting from the date of delivery in the case of goods, or from the date of purchase in the case of services. The BUYER may also exercise their right of withdrawal at any time before the delivery of the goods.
7.2 The BUYER may exercise the right of withdrawal after the product is delivered by using the return form sent by SHOPINEXT in the delivery email. The BUYER must complete the return form in the email, obtain the SELLER's return address, and return the goods within 2 (two) business days from the date of exercising the right of withdrawal. The goods, along with the invoice (if any), packaging, standard accessories (if any), and any other items provided as gifts with the goods must be returned in full and undamaged. The BUYER is not liable for any changes or deterioration that occur within the withdrawal period as long as the goods are used in accordance with their operation, technical specifications, and usage instructions.
7.3 If the BUYER returns the goods using the shipping company contracted by SHOPINEXT, as specified in the Pre-Information Form, the return shipping cost is borne by the SELLER. If the BUYER returns the goods using a different shipping company than the one contracted by SHOPINEXT, the return shipping cost and any damages that occur during the shipping process are the responsibility of the BUYER.
7.4 Within 14 (fourteen) days of the BUYER exercising the right of withdrawal (provided the goods are returned via the shipping company designated by SHOPINEXT), all payments made by the BUYER to the SELLER or SHOPINEXT for the relevant goods or services will be refunded to the BUYER using the same payment method and without incurring any costs or obligations to the consumer, in one single transaction.
7.5 As SHOPINEXT is not a party to this Contract, the BUYER does not have the right of withdrawal against SHOPINEXT and cannot request a refund or product exchange from SHOPINEXT. The BUYER acknowledges that the SELLER is solely responsible for handling all claims.
8. CIRCUMSTANCES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
8.1 According to the Regulation on Distance Contracts, which was enacted by the Ministry of Customs and Trade on 27.11.2014, the BUYER cannot exercise the right of withdrawal in the following cases:
- Contracts related to goods or services whose price fluctuates based on changes in financial markets and are beyond the control of the Seller (such as products in the jewelry, gold, and silver categories);
- Contracts for goods that are prepared based on the BUYER's wishes or clearly personalized needs, that are not suitable for return by their nature, or that are likely to deteriorate quickly or have an expiration date;
- Contracts for goods that are delivered with protective elements (such as packaging, tape, seals) that are opened after delivery, making the return unsuitable for health or hygiene reasons;
- Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature;
- Contracts for books, audio or video recordings, software programs, and computer consumables that are provided on a tangible medium, if the packaging, tape, seal, or protective elements have been opened by the BUYER;
- Contracts for the delivery of periodicals such as newspapers and magazines, except for those provided under a subscription agreement;
- Contracts for services related to accommodation, transportation of goods, car rentals, food and beverage supply, and leisure activities that must be provided on a specific date or within a specific period;
- Contracts for services related to betting and lotteries;
- Contracts for services that have been initiated with the consumer's approval before the expiration of the right of withdrawal period;
- Contracts for services delivered instantly in electronic form or for intangible goods delivered to the consumer instantly (such as gift cards, vouchers, and coupons that substitute for cash).
8.2 The right of withdrawal cannot be exercised for goods or services excluded from the scope of the Regulation on Distance Contracts (such as regular deliveries of food, beverages, or other daily consumables to the BUYER's residence, or services related to travel, accommodation, restaurants, and entertainment sectors).
8.3 The cancellation and refund conditions for such goods and services sold in the holiday category are subject to the rules and practices of each SELLER.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
The responsibility for the goods or services sold under the Law and the Regulation on Distance Contracts rests solely with the SELLER. However, BUYERS can submit their complaints about the goods and services they have purchased directly to the SELLERS or through SHOPINEXT. If the complaint is submitted to SHOPINEXT, SHOPINEXT will provide all possible support to resolve the issue. In the event of disputes arising from this Contract, for disputes up to the value announced annually by the Ministry of Customs and Trade, the Provincial or District Consumer Arbitration Committees in the BUYER’s place of residence, where the product was purchased, or where the BUYER resides shall be authorized. For disputes exceeding this value, the Consumer Courts shall have jurisdiction.
10. NOTIFICATIONS AND CONCLUSIVE EVIDENCE
All correspondence between the parties under this Contract, except for mandatory cases stipulated by law, shall be conducted through the membership account on the website or via email. The BUYER acknowledges, declares, and agrees that in any disputes arising from this Contract, the SELLER’s and SHOPINEXT’s official books, commercial records, electronic data stored in their databases and servers, and computer records shall constitute binding, conclusive, and exclusive evidence, and that this article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
11. EFFECTIVENESS
This Contract, consisting of 11 (eleven) articles, has been read and agreed upon by the parties and entered into force on [orderdate] with the BUYER's electronic approval.